HuaSu Service Introduction
1. "7*24 hour telephones response.
2. on-site settlement, within 4 hours to reach the service site.
3. if the equipment failure can not be resolved, our company provides free standby machines, to ensure the normal operation of customer service.
4. customer first, complete all services according to user's requirements.
Details of Conventional Service Methods
NO |
代码 |
Content |
Level |
---|---|---|---|
1 |
A |
Remote technical support services |
Regular service |
2 |
B |
Visit regularly |
Value-added services |
3 |
C |
Failure and performance monitoring |
Value-added services |
4 |
D |
Emergency on-site service |
Value-added services |
5 |
E |
Cold standby service for hardware equipment |
Value-added services |